Return & Refund Policy

Thank you for shopping at Ciclo Fashion.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions
For the purposes of this Return and Refund Policy:
  • “Ciclo Fashion” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement)
  • “Goods” refers to the items offered for sale on the Service.
  • “Service” refers to the Website.
  • “Website” refers to Ciclo Fashion, accessible from ciclofashion.com
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so. The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, however You will incur shipping fees for such reimbursement that will be charged as normal shipment.
Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
  • The Goods are in their original condition
  • The following Goods cannot be returned:
    • The Goods made to Your specifications or clearly personalized.
    • If the tag has been removed.
    • If the goods have been worn or washed.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

 

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us: